To comply with public health guidelines and ensure the safety of our employees and customers, our products should only be returned if they have not been removed from the original packaging and remain unused. Products that are unused and in original packaging must be shipped back to ZVerse within 15 calendar days from the date it was received by the customer to remain eligible for a refund.
To initiate a return, find the email with your order # and go here: https://zshield.com/returns
Returns should be mailed to:
ZVerse, Inc. c/o Allpack
106 20th Street
Butner, NC 27509
A packing slip or name and order number should be included with the return. Please allow 5-7 business days from receipt of the return for a refund to be processed. For returns that don't meet these criteria, ZVerse reserves the right to decline a refund. The customer is responsible for return shipping costs.
Please Note: Returns must be submitted using the return initiation instructions outlined in the policy. Failure to submit using this procedure and/or necessary materials can result in ineligible returns.