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Shipping policy

Christmas and New Year's Shipping Notice

  • Orders placed between 16 December 2022 and 3 January 2023 may take longer than 3 business days to ship

General Provisions

  • Most orders ship within 1-3 business days
  • All items shipped are Freight on Board (FOB) Shipping Point/Destination.
  • The shipping methods provided on ZShield.com website represent specific shipping methods provided by the mail carrier. The days represent how long it typically takes for a package to arrive after it has shipped. ZVerse does not provide any assurance or guarantee that the package will be delivered in the time frame provided by the mail carrier.
  • Once shipped, an order cannot be cancelled or refunded due to carrier delays.
  • Once a package has shipped, ZVerse is unable to alter the shipping method selected or the shipping address provided in the order.
  • The recipient is responsible for being present and available during the delivery window provided by the mail carrier.
    • If the destination address requires special delivery instructions (such as delivery to an apartment office), those must be included in the order at the time it is placed.
    • Any redelivery fees are the responsibility of the recipient.
  • If a package is returned to sender, the recipient will be responsible for any additional shipping and handling costs for the return and any subsequent redelivery.

Pre Orders

  • Pre Orders will not ship when the order is placed.
  • Pre Orders will ship as the product becomes available.
    • Please check your order confirmation email and our website for the latest updates on product availability.
    • We will email you when your order ships or if a delay is expected.

Shipping Methods & Prices

  • The day an order ships is considered day "0". 

Tracking Numbers

  • After an order ships, an automated shipping confirmation email will be sent to the email address provided in the order, this should include a carrier mail issued tracking number.
  • Questions regarding your tracking number should be directed to zshieldsupport@zverse.com or 1-803-764-0353.

Stolen Mail

  • ZVerse assumes no responsibility for stolen mail. 
  • ZVerse does not replace stolen mail.

Missing or Lost Mail

  • If the order status and tracking information indicate "delivered" but you have not received your package please contact the mail carrier and provide them with the tracking number. Request a case number for your call. 
    • If the carrier is able to verify the package was lost or delivered incorrectly, contact us within 5 business days from when the tracking number indicates the package was “delivered” with your case number at zshieldsupport@zverse.com.
    • If reported within 5 business days, ZVerse will attempt to provide assistance in working with the mail carrier to locate your package.
  • ZVerse does not take responsibility for lost packages reported after 5 business days from the alleged “delivery” date. No exclusions will be made.
  • ZVerse does not take responsibility for any lost packages without a valid carrier case number. No exclusions will be made. 

This policy is listed on our website at all times. By submitting an order on ZVerse's website, customers agree to all our terms and policies.